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Carilion Clinic

101 Elm Avenue
Roanoke, VA 24013

(540) 981-7000

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Contact Information

Main
(540) 981-7000
Toll-Free
(800) 422-8482

Who We Are

Carilion Clinic, RSoanoke Community Hospital, is committed to providing quality health care to all, regardless of their ability to pay. The financial assistance program is designed to allow relief of all or part of the charges that exceed a patient's reasonable ability to pay.  See more information at Financial Assistance Summary

Carilion uses the Federal Poverty Guidelines (FPG) published and updated yearly in the Federal Register along with a Financial Needs Assessment Questionnaire (FNAQ, as developed by Carilion) to determine eligibility. Together, the family income, number of family members living on that income, and equity in real property are pertinent factors in determining how much, in the sole judgment of Carilion, a patient is reasonably able to pay for services. 

All patients who are able will be expected to pay for their own healthcare services to avoid shifting the burden for their care to other patients and the general public.  To apply for financial assistance for eligible services billed by Carilion Clinic, please complete the Financial Needs Application.

Who We Serve

Languages Spoken
English
Service Area(s)
Bedford County
,
Botetourt County
,
Craig County
,
Franklin County
,
Roanoke City
,
Roanoke County
,
Salem City

Cost & Payment Methods

Fee Structure
No Fee

Age Requirements
No Age Requirement
Family
No

Available 24/7
No

Intake Process
Visit the website; call for information; complete the application. Call or visit Billing Customer Service at or 1-866-720-3742,
Self Refer
Yes
Provider Refer
Yes

Report Problems
Call the Agency